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Privacy Policy

Effective Date: July 21, 2025  |  Last Updated: July 21, 2025

This Privacy Policy describes how Alaknanda Infoplus ("we", "our", or "us") collects, uses, stores, and protects information you provide when you visit our website at alaknandainfoplus.com or interact with any of our forms, services, or communications.

By using our website or submitting any form, you agree to the practices described in this policy.

1. Who We Are

Alaknanda Infoplus is an AI solutions company based in Surat, India. We build and deliver AI agents, voice automation systems, CRM integrations, workflow automation pipelines, and enterprise AI solutions for businesses across India and internationally.

Registered Address: 714, Pragati IT World, Yogi Chowk, Surat, Gujarat – 395006, India
Contact Email: contact@alaknandainfoplus.com
Phone: +91 93271 97604

2. Information We Collect

a. Contact Form

When you submit the Contact Us form on our website, we collect:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Industry (selected from dropdown)
  • Message or Project Description

This information is used to respond to your inquiry, understand your business needs, and provide relevant AI service recommendations.

b. Book a Demo Form

When you submit the Book a Demo form, we collect:

  • Full Name
  • Email Address
  • Company Name
  • Phone Number
  • Primary AI Interest / Focus Area (e.g. AI Agents, Workflow Automation, CRM Integration)
  • Team / Company Size
  • Preferred Demo Time Slot (IST)
  • Use-Case Notes (details about your workflow goals)

This information is used to schedule your demo, prepare relevant demonstrations, and ensure our team is aligned with your specific use case.

c. Job Application Form

When you apply for a position through our Careers page, we collect:

  • Full Name
  • Email Address
  • Phone Number
  • Job Position Applied For
  • Years of Experience
  • Current Company (optional)
  • LinkedIn Profile URL (optional)
  • Portfolio URL (optional)
  • Expected Salary (optional)
  • Resume Link (Google Drive, Dropbox, or similar)
  • Notice Period (optional)
  • Cover Letter

This information is used solely for evaluating job applications and communicating with candidates throughout the hiring process. Application data is stored securely and only accessible by authorized personnel involved in recruitment.

d. Newsletter Subscription

When you subscribe to our newsletter via the footer signup form, we collect:

  • Email Address

You will only receive emails if you explicitly opted in. You may unsubscribe at any time by clicking the unsubscribe link in any email we send.

e. Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address and approximate location (country/city level)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and navigation path
  • Referring URLs
  • Cookies and analytics identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To respond to inquiries, schedule demos, and provide AI automation services
  • Demo Scheduling: To confirm, coordinate, and prepare for your booked demo session
  • Recruitment: To review, evaluate, and communicate with job applicants
  • Newsletter: To send AI industry insights and company updates (only if subscribed)
  • Website Improvement: To analyze usage patterns and improve our website experience
  • Security: To detect and prevent fraud, spam, or unauthorized access
  • Legal Compliance: To meet applicable legal or regulatory obligations

We do not sell, rent, or trade your personal information to any third party.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) or other GDPR-covered regions, we process your data based on:

  • Contract: When processing is necessary to respond to your request or deliver agreed services
  • Legitimate Interest: To improve our services, prevent fraud, and communicate effectively
  • Consent: For newsletter subscriptions and non-essential cookies
  • Legal Obligation: When required by applicable law

5. How We Share Information

We do not sell your data. We may share information only in the following cases:

  • Internal Team: Authorized team members who need access to fulfill your request (e.g. sales, support, recruitment)
  • Service Providers: Trusted third-party tools such as form backends, email delivery platforms, scheduling tools, and analytics services — all bound by data processing agreements
  • Legal Requirements: If required by law, court order, or government authority
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with notice provided

All third-party providers we use are vetted for privacy and security standards.

6. Cookies & Tracking

We use cookies to improve your browsing experience and analyze website performance. Types of cookies we use:

  • Essential Cookies: Required for core website functionality
  • Analytics Cookies: Used to understand how visitors interact with our site (e.g. Google Analytics)
  • Preference Cookies: To remember your settings and preferences

You can disable cookies at any time through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your data only for as long as necessary:

  • Contact & Demo Inquiries: Retained for up to 2 years from last contact, or until you request deletion
  • Job Applications: Retained for up to 1 year from application date. Successful candidate data is retained for the duration of employment
  • Newsletter Subscribers: Retained until you unsubscribe
  • Analytics Data: Aggregated anonymized data may be retained indefinitely

You may request deletion of your data at any time by contacting us.

8. Data Security

We implement industry-standard security measures to protect your data, including:

  • HTTPS encryption for all data in transit
  • Restricted access to form submissions and applicant data
  • Secure storage with access controls and audit trails

However, no method of internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request erasure of your personal data ("right to be forgotten")
  • Portability: Request your data in a portable, machine-readable format
  • Restriction: Request that we restrict processing of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Unsubscribe from newsletters or withdraw consent for cookies at any time

To exercise any of these rights, contact us at: contact@alaknandainfoplus.com

We will respond within 30 days. We may require identity verification before fulfilling certain requests.

10. International Data Transfers

Our servers and operations are primarily based in India. If you are accessing our website from the European Union, United Kingdom, or other regions with data protection laws, your data may be transferred to and processed in India or other countries where our service providers operate.

For users in the EEA/UK, we ensure appropriate safeguards are in place for any international data transfer, such as Standard Contractual Clauses (SCCs) where required.

11. Third-Party Links

Our website may contain links to external websites (e.g. social media, Google Maps). We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are intended for business professionals and are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Alaknanda Infoplus
714, Pragati IT World, Yogi Chowk
Surat, Gujarat – 395006, India
Email: contact@alaknandainfoplus.com
Phone: +91 93271 97604

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